Refund and Return Policy

Refund Policy

1. The Company follows a no-refund policy unless the product is proven to be not as described or faulty. In such cases, the Client must contact our customer support at shop@dofasting.com within 14 days upon delivery and provide detailed information proving the fault of the Company’s product (with visual proof attached). Once a refund is issued, the Client no longer has access to the Company’s product (either Digital content or Goods). All refunds are applied to the original method of payment. By purchasing Services, the Client agrees to this refund policy and relinquishes any rights to subject it to any questions, judgment, or legal actions.

1.2. Refunds for any Goods that have been delivered to the Client will be issued within 10–30 business days after the Return process of the Goods has been completed as described in our Return Policy.

Return Policy

1.3. Any Goods that you wish to return must be in the original packaging and unopened, in a condition fit for resale. If the Goods to be returned do not meet these conditions, we will be unable to offer a refund. If you decide to return the order, you must inform us at shop@dofasting.com before you return it to our warehouse. We’ll provide you with our return form, which must be filled and sent back together with the Goods within 14 days after receiving the purchased Goods. Once the Goods and the form have been received and checked by our staff, a refund will be authorized by the same method that the payment was made. Please be advised that the refund may take up to 10–30 working days to reach your bank account. If the Client fails to meet the deadlines of our return policy, we will be unable to offer a refund.